General rules for ALL passes
Follow these guidelines before submitting your application.
The name of the pass application/account name must match the name on the proof documents
You must provide full address details – including house number/name, street, postcode
Your photo must meet the acceptable photo guidelines below
You must provide your date of birth
Proof documents and details
Proof of identity documents we accept for all passes
- Birth certificate – scanned copy or photo of the certificate uploaded
- Passport identifier – the 28 characters on the bottom line of your passport e.g. 1041211587GBR0205169F1604120
- Driving licence number
- NHS Medical Card – scanned copy or photo of the card uploaded
- NHS Medical Prescriptions – scanned copy or photo of the prescription uploaded
- Any other official letter that states your date of birth
Unfortunately we can’t accept a letter confirming your National Insurance number as proof of identity, as it doesn’t state your date of birth.
Do not send us the original documents if applying by post – a photocopy is all we need. All documents (originals and copies) are destroyed once the pass is ordered.
Acceptable Photograph Guidelines
Your photo must meet the following guidelines:
Your face should fill ¾ of the photo. You must be facing forward.
No hats, sunglasses or half selfies - we need to see your full face
Not too dark, no one else in the picture and no full body photos
